Defined Commerce The Way It Has To Be

Salesforce Crest Partner - Salesforce Gold Partner - ETG Digital
Salesforce Global Strategic Partner - ETG Digital

Efficient Data Handling & Faster Case Resolutions with Salesforce Case Management.

Developed a custom Salesforce Case Management system, for better handling of data and automation of creation and assignment of cases, for a quick resolution.

Outcome

17% increase in average response rate to customer queries

2.5x increase in the ability to handle cases

3.7% decrease in scope for errors, while handling documents & customer information

Automated notifications made the resolution to cases quick and precise