The Salesforce experts at etg digital were able to create a Custom Case Management System with the ability to take care of issue resolutions. By Implementing Service Cloud, we ensured that our client was able to resolve their business logic by placing powerful Salesforce Service Cloud at the center of their operations.
About the Client
Challenges they faced
17% increase in average response rate to customer queries
2.5x increase in the ability to handle cases
3.7% decrease in scope for errors, while handling documents & customer information
Automated notifications made the resolution to cases quick and precise
Transform your business and customer relationships by creating seamless commerce experiences online, in-store, and everywhere people want to shop. etg is a strategic Salesforce Commerce Cloud Implementation Partner delivering B2B and B2C commerce solutions.
Strategic business outcomes, technology optimization and ongoing organization enablement are key drivers of our etg enterprise IT integration services and microservices consulting, designed to achieve customer success.
World-class Software Development and Managed Services with 20 years of Custom Software, Next-Generation Application Maintenance, and Support Services. We bring our impressive portfolio of skills in multiple platforms and industries to every project