Redefining the user experience & customer engagement by implementing & integrating Salesforce Commerce Cloud with critical third-party systems.

About the Client

The client is a North Carolina based diet and nutrition supplement brand, with a 100% customer satisfaction rate. This leading online supplier of hospitals, nutritionists and physicians certified diet plans, ships all over the USA.

Challenges They Faced

Delayed order delivery

Blind spots of stock availability

Lack of information available to customer service teams

Increasing cart abandonment

Brand reputation & customer engagement taking a hit

Drop in returning customers

Outcome

Subscriber list increment of 20%

Reduction in cart abandonment rate be 27%

Increase in month on month repeat purchases by 45%

Increase in average order value by almost 75%

Services

Commerce

Transform your business and customer relationships by creating seamless commerce experiences online, in-store, and everywhere people want to shop. ETG is a strategic Salesforce Commerce Cloud Implementation Partner delivering B2B and B2C commerce solutions.

Integrations

Strategic business outcomes, technology optimization and ongoing organization enablement are key drivers of our ETG enterprise IT integration services and microservices consulting, designed to achieve customer success.

Managed Services

World-class Software Development and Managed Services with 20 years of Custom Software, Next-Generation Application Maintenance, and Support Services. We bring our impressive portfolio of skills in multiple platforms and industries to every project

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