AI-Powered Salesforce Integration, Implementation & Transformation Partner
ETG Digital helps global enterprises modernize eCommerce, sales, service, and marketing with Salesforce Commerce Cloud, Revenue Cloud, Service Cloud, Data 360, Marketing Cloud, MuleSoft, and AI.
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Agentforce & Intelligent Automation
Scale Enterprise Operations Faster With Agentforce Driven AI Automation
Automate customer service, sales workflows, and operations using Agentforce and Salesforce Einstein AI. Reduce manual effort, accelerate response times, and empower teams with intelligent, AI-first Salesforce solutions.
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AI Commerce & Revenue Intelligence
Increase Enterprise Revenue With AI-Driven Salesforce Commerce Intelligence
Deliver personalized shopping experiences, predictive insights, and smarter pricing with AI-powered Salesforce Commerce Cloud and Revenue Cloud. ETG Digital helps enterprises convert data into sustained revenue growth.
Salesforce Navigator Expert
Certified Salesforce Expertise. Proven Enterprise Results.
Certified Salesforce experts delivering multi-cloud implementations, AI-powered automation, and enterprise-grade integrations that accelerate growth and improve customer experience.
Numbers that matter
Proven Salesforce Delivery at Enterprise Scale
ETG Digital combines deep platform expertise with industry knowledge to deliver reliable transformation outcomes for global customers.
Salesforce products & solutions
Salesforce Commerce, Revenue, Service, Marketing, Data 360 & AI Solutions from a Single Partner
We specialize in multi-cloud Salesforce implementations for enterprise organizations, supporting global scale, complex operations, and high-volume workloads. Our solutions are designed to maintain consistent performance, security, and governance while integrating seamlessly with existing enterprise systems.
Salesforce B2C & B2B Commerce Cloud
Supports digital storefronts across channels with enterprise-grade global commerce capabilities.
- Headless storefronts for web, mobile, and marketplaces
- Multi-site, multi-currency, and multi-language support
- Product search, recommendations, and promotions
- A/B testing, merchandising, and dynamic pricing
Data Cloud (Data 360)
Unifies customer and business data across Salesforce and enterprise systems into a single, trusted data model.
- Data ingestion from Salesforce, ERP, web, and third-party sources
- Identity resolution and unified customer profiles
- Real-time data activation across Salesforce clouds
- Analytics, segmentation, and AI-ready data foundation
Agentforce & Einstein AI Integration
Provides AI-powered assistance for sales and service teams across Salesforce.
- AI copilots for sales and service users
- Automated case summaries and recommendations
- Guided actions and next-best-step suggestions
- Productivity insights and response acceleration
Revenue Cloud (CPQ, Billing & Subscriptions)
Manages complex pricing, quoting, and billing across sales and finance teams.
- CPQ for configurable products and pricing models
- Subscription, usage-based, and recurring billing
- Renewals, upsell, and cross-sell workflows
- Order orchestration with ERP and fulfillment systems
Marketing Cloud Consulting
Supports coordinated customer communications across digital channels.
- Email, SMS, WhatsApp, and push campaigns
- Audience segmentation and journey orchestration
- Behavior-based triggers and automation
- Campaign analytics and performance reporting
Service & Sales Cloud Transformation
Supports sales execution and customer service operations across digital and assisted channels.
- Lead, opportunity, and pipeline management
- Case management with SLAs and service workflows
- Omnichannel engagement across email, chat, and voice
- Automation for sales, service, and support processes
MuleSoft & Enterprise Integrations
Connects Salesforce with core enterprise systems using API-led integration.
- Integration with ERP, OMS, POS, and legacy systems
- Real-time synchronization of data and processes
- Secure and scalable API frameworks
- Accelerators for common integration scenarios
Salesforce Managed Services
Provides continuous Salesforce platform support and optimization.
- Ongoing monitoring and operational support
- Performance tuning and feature enhancements
- Roadmap planning aligned with business goals
- User enablement, training, and governance
How we can help you
From Vision to ValueA Proven Salesforce Delivery Methodology
ETG Digital acts as an extension of your team, working with eCommerce, IT, marketing, sales, and operations leaders to deliver fast, low-risk transformation.
Salesforce Journey with ETG Digital
A simple, repeatable framework for businesses that need predictable results from their Salesforce investment.
- Discover
- Design
- Build
- Launch
- Scale
- Optimize
- Support
Case Study: Global Retailer Migration to Salesforce B2C Commerce
Challenge : The retailer was operating on a fragmented legacy commerce platform that limited scalability, slowed feature releases, and made it difficult to deliver consistent customer experiences across brands and regions.
Solution : ETG Digital replatformed the retailer to Salesforce B2C Commerce, implementing a headless storefront architecture and integrating Marketing Cloud, Service Cloud, and MuleSoft to enable scalable, experience-led digital commerce. The transformation was delivered within nine months.
Results
- 32% increase in conversion rate
- 18% increase in average order value
- 25% reduction in cost to serve
Next steps
Ready to Unlock More Value from Salesforce?
Whether you are migrating to Salesforce, scaling a multi-cloud program, or optimizing an existing investment, ETG Digital can help you move from roadmap to measurable results.
ETG Digital's Salesforce Solutions Across Leading Industries
Keep up with the latest service trends, insights, and conversations
Frequently Asked Questions About Salesforce & ETG Digital
Have more questions? Here are answers to topics enterprise teams ask us about most often.
What Salesforce products does ETG Digital specialize in?
We specialize in Salesforce Commerce Cloud (B2B & B2C), Revenue Cloud, Service Cloud, Marketing Cloud, Experience Cloud, and MuleSoft integration, with dedicated teams and accelerators for each.
Can you help us migrate from Shopify, Magento, or SAP Hybris to Salesforce Commerce Cloud?
Yes. We offer structured migration frameworks that cover SEO-safe URL strategies, catalog and customer data, content, integrations, and go-live readiness to minimize risk and downtime.
How do you measure success for Salesforce transformation programs?
We define KPIs together—such as revenue uplift, conversion rate, AOV, time-to-quote, case resolution time, and cost-to-serve—and track them from design through post-launch optimization.
Do you provide ongoing Salesforce managed services and support?
Yes. Our managed services team offers 24/7 support, release management, enhancements, experimentation, and training based on agreed SLAs and success metrics.
Where are your teams located?
We operate with a global delivery model, combining onshore consultants and offshore engineering teams to balance proximity, speed, and cost efficiency.