Are you facing any of these issues with you Salesforce org?
- Issues with a legacy system designed long ago which is not worth upgrading?
- A failed CRM deployment that makes you wonder if you made the right investment?
- Do you lack a system admin with extensive Salesforce knowledge and development support skills required to address your more sophisticated business requirements?
- You have Salesforce, but it requires a comprehensive expert health check, analysis, and optimization?
- Complicated HR Recruiting, Applicant Tracking and Employee On boarding systems consuming too much time?
- Can your organization benefit from assistance with user setup, security management, the configuration of standard or custom objects, management of workflows and validation rules, and advanced data management?
- Outdated technology or a general lack of technology support hampering growth?
- Difficulty realising fiscal efficiency due to expensive maintenance and upgradation processes of on premise custom software?
- Does your business need expert guidance for driving change management and adoption?
- Huge, complex data cleansing and data loading needs, waiting to be addressed?
- Even though you have a partner, would you prefer a more competent and responsive support team?
If any of these resonate with you, we are your ideal solution. Here’s why and how.
What is Salesforce Managed Services? When and why do you need it?
Merely implementing the world’s number one CRM is not enough. In fact, implementation is just the first step. Apart from the implementation and customization, you also need to make sure that you are making all the efforts to keep it optimized and upgraded. However, that comes with a lot of challenges, like performance and compliance issues, a growing backlog of requests and projects, difficulties with transitioning to new technologies, a complex IT environment, and unrealized ROI, among many others.
Which is why you need Salesforce Managed Services, to have your back with ongoing support and maintenance, so your Salesforce CRM stays not just on top of its health, but also in sync with your organization’s evolving needs. In other words, it’s like having a dedicated team of Salesforce experts, to help your organization run and manage your Salesforce CRM smoothly, add relevant enhancements, modernize it with new releases, train your staff and proactively prevent issues before they impact your business. Everything you need, that too without the costs or woes of hiring, managing, and retaining a team!
Our Customer Success Stories
Who we are
etg Digital is an IT services, consulting, and business solutions organization that partners with Salesforce to transform clients’ business ecosystems. We are a Crest Level Salesforce Partner, headquartered in Plano, Texas. Ours is an ISO 9001:2015 certified company with diverse global teams in the US, Canada, UAE, UK, Australia, and India. We are proud to be one of the fastest growing Salesforce partners and have been delivering world-class Software Development and Managed Application Services, since more than two decades now.
Types of Salesforce Support & Managed Services we offer
End User Support
In this model we ensure that the team of our clients who are tasked with managing Salesforce receive all the necessary information and technical expertise through our team of trained experts. This is the most basic method of handling of our clients Salesforce requirements by providing a dedicated team of help desk and mitigate their problems.
Full Spectrum Salesforce Managed Services
This is the most popular method we have to offer for our clients looking for help with their Salesforce projects. In this model of managed services, we help the client complete their entire project right from scoping requirements, solution engineering, Implementation, QAT, integrating with third party systems, deploying and maintenance.
If you are looking for a fully managed Salesforce Support and Management program this is your best bet.
Hybrid Salesforce Managed Services
In this type of engagement our clients receive technical support and assistance to take care of their Salesforce needs, all this while the critical aspects are under the control of their in house team. This type of engagement is useful for businesses which have their own tech team but still want the flexibility to get their regular tasks and management outsourced.
Project Specific Salesforce Management
In this model our we engage with clients on project to project or ad hoc requirement basis. This is best suited for clients looking to establish a custom workflow, or undertake a custom integration with their backend systems like ERP, Payment gateways, CMS, Ticketing systems etc.
The best part of this engagement model is we remain as an extension of your in house tech team till the project or task is completed all at a cost effective pricing.
What are the benefits we offer, that set us apart?
One-Stop-Shop:
We provide strategic front-end planning and one-stop-shop accountability, to save our clients from costly and time-consuming re-dos or multiple consultants.
In-Depth Business Consulting:
Keeping your goals in mind, we review your KPIs and current market trends to plan your personalized, step by step project roadmap.
Sales, Service, & Marketing Automation:
Our experts help businesses leverage Salesforce technologies for stronger sales strategies, streamlined real-time insights, and improved sales reps’ efficiency, for increased revenue and profitability, while reducing overall costs.
We provide organizations with a roadmap to align customer-centric strategies with Salesforce’s best-in-class technologies, to nurture long-term relationships and improve the customer service experience.
We also design ideal journeys for your prospects, leads, and clients, with Marketing Cloud, to improve nurturing, lead flow, upselling, cross-selling, and increase ROI.
Top Talents:
We are a package of experts, comprising of Salesforce Administrators, Consultants, Solution Architects, App Developers, Implementation Engineers, Project Managers, Business Analysts, and more. You do not even need to hire in-house employees to fill any skills and specialties gap.
Proactive Support:
We partner with you to align our support services with your business needs. Our Managed Services team believes in resolving problems before they can impact your business.
24x7 support:
Rest assured with our 24-hour support service with customized holiday overflow options to augment your busy seasons.
Change Management Services:
With each Salesforce release cycle, we’ll be assisting you with updating your Salesforce org and consult and train you on feature prioritization, adoption, and change management.
Affordable, Cost Effective Salesforce Services:
With our flexible engagement models, you will be able to extend your team to meet all your Salesforce requirements at a much lower cost, as compared to the amount required for bearing an in-house team. You also save a lot of time avoiding the lengthy recruitment process.
Flexibility:
We take pride in the flexibility we offer our clients on our service models. When you choose a model suitable for your needs, you also have the liberty to measure, optimize and tweak the service model as per your unique engagement needs. And, all this without overheads, unlike our competitors!
Security:
Our Salesforce Managed Services team is up-to-date on the latest compliance standards and cybersecurity protocols. We work with your organization to make sure that all of our services and products meet or exceed your security and encryption requirements. Also, you own the source code developed and Intellectual Property Rights of the development work we do for you under our agreement.
END-TO-END
etg offers tailored solutions on
Salesforce Commerce Cloud
Salesforce Marketing Cloud
etg uses Marketing Cloud and Pardot to transform your entire marketing program. We’ll help you earn lifelong customers, personalize their journey, and create seamless experiences.
Salesforce Service Cloud
etg tailors Service Cloud to focus on what’s most important to your customer service process. We start the project by listening and learning your methodology. Get the most out of Salesforce Service Cloud from etg.
Salesforce Sales Cloud
etg can help you transform your Sales Process & Performance through a Centralized Console With Sales Cloud 360. You can reach out faster to leads and deal quickly. Providing efficient customer communication.
We provide The following Salesforce Managed Services
Our Clientele
Who Believe In Us
etg has flexible Onsite, Offshore and Hybrid Delivery Models
Our Salesforce Service Delivery Models are designed to produce high quality solutions with a clear focus on increasing ROI and reducing service delivery costs. And, to achieve this our onsite Salesforce Consulting Services are complimented by our Offshore Salesforce Development Team of consultants and developers, ensuring the ideal solution with fast TOT. This hybrid model makes way for flexibility and scalability to not just meet, but exceed customer’s requirements and expectations.
Onsite, Offshore, or Hybrid, no matter what your preference is, all our models are flexible, can be measured and tweaked as per your needs. There are no overheads and you own the source code developed and Intellectual Property Rights of the development work we do for you under our agreement.
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