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Managed Salesforce at Enterprise Scale
Supercharge Your Salesforce Investment with Scalable Managed Services
Reduce operational bottlenecks, accelerate automation, and unlock CRM ROI with a dedicated Salesforce managed services team built for enterprise growth.
Faster go-live velocity
25–40%
Reduction in ops overhead
30%+
Proactive support
24/7
Challenges
Is Your Salesforce Org Slowing the Business Down?
Many Salesforce teams are stuck juggling backlog, integrations, and technical debt instead of delivering revenue-driving innovation.
Common Enterprise Pain Points
We work with CIOs, CTOs, and operations leaders who see Salesforce as critical infrastructure but lack the capacity to manage it at scale.
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Long queues for enhancements and integrations.
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Under-utilized Sales, Service, Commerce, and Marketing Cloud features.
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Fragmented data across ERP, OMS, and eCommerce platforms.
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Release cycles that are risky, manual, and slow.
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Rising internal cost to hire and retain Salesforce talent.
The Managed Services Answer
A dedicated Salesforce managed services partner that owns uptime, enhancements, roadmap execution, and innovation outcomes.
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Certified Salesforce experts across architecture, dev, admin, and QA.
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Proactive monitoring, incident response, and performance tuning.
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Release management, sandbox strategy, and change governance.
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Continuous optimization of automation, analytics, and AI.
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Flexible models that scale with your eCommerce and GTM growth.
Why This Model Works
Value Pillars of Our Salesforce Managed Services

End-to-End Salesforce Expertise
Architecture, configuration, dev, integrations, and analytics under one roof so every cloud works as a unified platform.

Flexible Global Delivery Models
Onshore, offshore, and hybrid pods tuned to your budget, complexity, and roadmap cadence.

Enterprise-Grade Reliability & Governance
24/7 monitoring, SLAs, and structured change management to reduce downtime and deployment risk.

Continuous Innovation & AI Adoption
Regular roadmap reviews, automation sprints, and AI copilots to keep your CRM aligned to revenue and CX goals.
Capabilities
Salesforce Managed Services That Cover the Full Lifecycle
From administration and enhancements to releases, data, AI, and integrations, we operate as an extension of your internal team.
Run
Administration & Operations
User management, configuration, security, approvals, permissions, and environment health to keep Salesforce stable and compliant.
Outcome:
Reduced operational friction, stronger governance, fewer escalations.
Build
Enhancements & Custom Development
Custom objects, flows, Lightning components, Apex, and AppExchange apps aligned with sales, service, and commerce processes.
Outcome:
A CRM that matches how your business actually sells and serves.
Release
Release & Lifecycle Management
Sandbox strategy, branching, QA, UAT, and deployment playbooks so you can ship more frequently with less risk.
Outcome:
Faster delivery and predictable change cycles.
Data
Data Quality, Migration & Analytics
Cleansing, deduplication, migration, dashboards, and Tableau analytics to unify and surface critical insights.
Outcome:
Trusted, actionable data powering GTM and operations decisions.
Connect
Integrations & Connected Commerce
ERP, OMS, POS, marketplaces, and headless storefront integrations via MuleSoft, APIs, and middleware.
Outcome:
Unified customer journeys and real-time data flows.
Optimize
Automation, AI & Experience Optimization
Workflow automation, AI recommendations, and UX enhancements to improve adoption, conversion, and NPS.
Outcome:
Higher productivity and better customer experiences.
Multi-Cloud Expertise
Salesforce Products & Clouds We Support
We manage complex environments that span CRM, marketing, commerce, revenue, and analytics — all within one Salesforce ecosystem.
Engagement Models
Flexible Salesforce Managed Services for Every Stage
Start with the model that fits your current needs knowing you can scale, add pods, or expand coverage as your roadmap grows.
Retainer-Based Managed Services
A predictable block of hours each month dedicated to support, enhancements, and maintenance across your active clouds.
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Shared or dedicated team options.
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Backlog execution and triage.
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Admin, dev, and QA coverage.
Project + Run
Dedicated Salesforce Pods
Cross-functional pods (architect, admin, dev, QA, analyst) operating as an extension of your internal team.
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Roadmap-aligned sprints and releases.
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Multi-cloud expertise in one squad.
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Ideal for complex enterprise environments.
Scale-Up
Hybrid Models & Specialized Support
Combine onshore leadership with offshore delivery, or bring in specialized skills for CPQ, Commerce Cloud, and analytics.
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Custom SLAs and coverage windows.
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Specialist pools for peaks.
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Great for scale-ups and seasonal volume.
Ready to Maximize Salesforce ROI?
Let’s align your Salesforce roadmap to revenue, CX, and operational goals. Share a bit about your current stack and we’ll propose a tailored managed services model.
Keep up with the latest service trends, insights, and conversations
Salesforce Managed Services FAQs
This FAQ covers common questions about Salesforce Managed Services, helping brands streamline, optimize, and scale their Salesforce operations.
What are Salesforce managed services?
Salesforce managed services are an ongoing engagement where a certified Salesforce partner handles day-to-day Salesforce administration, development, support, and optimization for your org. This model helps you improve Salesforce performance and ROI without building a large in-house team.
What’s included in ETG Digital’s Salesforce managed services?
Our Salesforce managed services for enterprises typically include:
User management, security, and configuration
Enhancements and custom Salesforce development (Flows, Apex, Lightning)
Release management and QA across sandboxes and production
Salesforce integration services with ERP, eCommerce, marketing, and data platforms
Reporting, dashboards, and Salesforce analytics support
How do Salesforce managed services reduce cost and risk?
With Salesforce managed support services, you get a multi-skilled team (architects, admins, developers, QA, integration specialists) for a predictable monthly cost. This reduces hiring overhead, avoids skill gaps, accelerates delivery, and lowers the risk of outages or failed releases in your Salesforce environment.
Which Salesforce products can you support under managed services?
We provide multi-cloud Salesforce managed services across Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Revenue Cloud, Experience Cloud, MuleSoft, and Tableau—so your CRM, eCommerce, and integrations are supported under one strategic partner.














