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  • Resolve. Automate. Scale.

    AI-powered WhatsApp support

AI‑Powered Customer Service on WhatsApp

WhatsApp Bot delivers instant support for billing, complaints, ticket tracking, outage checks, and FAQs through multilingual conversations, available 24/7 with seamless agent escalation.

What the AI delivers

24/7

Always-on WhatsApp support.

Multilingual

Supports multiple languages.

< Seconds

Instant responses to common queries.

Schedule WhatsApp Bot Demo
whatsapp chatbot

THE CHALLENGE

Manual WhatsApp support slows service

Every customer query depends on human agents, causing delays, repetitive work, and limited scalability.

  • Delays due to agent availability
  • Repetitive bill and ticket queries
  • Routine tasks reduce agent productivity

Result

Customers wait longer. Agents handle repetitive work.

THE AI SOLUTION

AI-powered WhatsApp support

A Salesforce AI assistant that understands natural language, connects to backend systems, and delivers instant answers.

Bill & Payments

Instant bill, due date, and payment status.

Tickets & Complaints

Create tickets and check status instantly.

Outages

Real-time outage and service updates.

Smart Escalation

Seamlessly transfers complex cases to agents.

KEY DIFFERENTIATORS

Resolve. Automate. Scale.

WA Bot automates routine WhatsApp queries, reducing workload and improving response times.

  • 24/7 WhatsApp support
  • Multilingual conversations
  • AI-powered query automation
  • Powered by Data 360, Agentforce & Tableau Next

IDEAL FOR

Telecom & Utility Teams

Designed for teams seeking visibility, AI guidance, and trusted decisions.

Telecom & Broadband

Telecom & Broadband

Handle high-volume WhatsApp customer conversations.

Utilities & Public Services

Utilities & Public Services

Support citizens with faster, automated assistance.

High-Volume Support

High-Volume Support

Scale customer service with AI-powered automation.

Current vs future

Before AI vs after AI.

✕

Before AI

📋
Manual Handling Every query requires a human agent, regardless of complexity.
⏳
Slow & Repetitive WorkAgents spend time on FAQs, causing delays and inconsistent responses.
→
★

After AI

🤖
Instant AI ResponsesAI resolves routine requests with fast, structured replies.
🎯
Smarter Agent FocusAgents handle only complex cases while AI manages repetitive queries.

Business value

What customers get.

  • More Savings

    Better category and supplier strategies drive higher savings.

  • Lower Risk

    Greater visibility into supplier and contract risks.

  • Faster Decisions

    AI-guided approvals and sourcing accelerate procurement.

  • Measurable Value

    Track procurement transformation with Salesforce.

Future Evolution

Service quality, scale, and trust on WhatsApp

AI-powered WhatsApp support reduces call volumes, speeds up resolutions, and delivers consistent customer experiences.

  • 24/7 support with instant responses, anytime.
  • AI handles routine queries, reducing agent workload.
  • Regional language support for better accessibility.
  • Simplified complaint and ticket tracking from start to finish.

Next steps

Ready to Transform Customer Service on WhatsApp?

Deliver instant, AI-powered support for billing, complaints, ticket tracking, and FAQs—24/7, in multiple languages, with seamless human handoff when needed.

Schedule a WhatsApp AI Demo