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  • Sell. Engage. Automate.

    Enterprise AI WhatsApp Commerce

Transform WhatsApp into an AI-Powered Sales & Commerce Channel

AI-powered WhatsApp Commerce enables organizations to qualify leads, recommend products, generate quotations, track orders, and automate customer conversations across the complete B2B sales lifecycle.

What the AI delivers

24/7

Always-on AI-powered customer engagement.

AI-Powered

Lead qualification, quotations, and order support.

< Seconds

Instant responses to business inquiries.

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THE CHALLENGE

Manual sales conversations slow business growth

Sales teams spend valuable time answering repetitive customer questions, preparing quotations, checking inventory, and following up manually across multiple channels.

  • Manual lead qualification
  • Repetitive product and pricing inquiries
  • Delayed quotations and follow-ups

Result

Sales teams spend more time on routine conversations than closing deals.

THE AI SOLUTION

AI-powered WhatsApp Commerce

A Salesforce AI assistant that understands customer intent, connects with enterprise systems, and automates the complete commerce journey through WhatsApp.

Lead Qualification

Capture customer requirements and qualify leads instantly.

Product & Pricing

Share product information, pricing, and quotations automatically.

Orders & Logistics

Track orders, deliveries, and shipment status in real time.

Smart Handover

Transfer complex sales conversations to human teams with full context.

KEY DIFFERENTIATORS

Sell. Engage. Automate.

AI Commerce transforms WhatsApp into a connected digital sales channel, enabling faster customer engagement and higher sales productivity.

  • AI-powered conversational commerce
  • Intelligent lead qualification
  • Unified customer intelligence with Data Cloud
  • Powered by Marketing Cloud & Agentforce

IDEAL FOR

Enterprise Sales Teams

Designed for organizations managing high-volume B2B customer interactions across sales and service.

Manufacturing

Manufacturing

Automate product inquiries, quotations, and order management.

Distribution & Wholesale

Distribution & Wholesale

Support dealers and distributors through AI-powered commerce.

Enterprise B2B Businesses

Enterprise B2B Businesses

Scale customer engagement across the complete sales lifecycle.

Current vs future

Before AI vs After AI

✕

Before AI

📋
Manual Sales Conversations Sales teams manually respond to product inquiries, pricing requests, quotations, and order updates.
⏳
Disconnected Customer ExperienceCustomer information is spread across ERP, CRM, and multiple business systems, resulting in slower responses and inconsistent engagement.
→
★

After AI

🤖
AI-Powered CommerceAI qualifies leads, answers product questions, generates quotations, and tracks orders instantly through WhatsApp.
🎯
Connected Customer ExperienceData Cloud and Agentforce deliver personalized conversations while seamlessly handing over complex interactions to sales teams.

Business value

What businesses gain

  • Higher Sales Productivity

    Automate repetitive sales conversations so teams can focus on closing opportunities.

  • Faster Customer Response

    Deliver instant answers for product, pricing, quotation, and order-related queries.

  • Personalized Engagement

    Provide context-aware conversations using unified customer intelligence.

  • Scalable Growth

    Support thousands of customer conversations without increasing sales resources.

Future Evolution

Intelligent Commerce Powered by AI

AI-powered WhatsApp Commerce creates a connected sales experience that accelerates customer engagement while reducing manual effort.

  • AI-driven lead qualification and requirement gathering.
  • Personalized product recommendations and quotations.
  • Automated order tracking and logistics updates.
  • Seamless AI-human collaboration

Next Steps

Ready to Transform WhatsApp into Your AI Sales Channel?

Empower customers with AI-powered conversations that qualify leads, recommend products, generate quotations, track orders, and deliver personalized B2B commerce experiences all through WhatsApp, powered by Salesforce Data Cloud, Marketing Cloud, and Agentforce.

Schedule a WhatsApp AI Demo